Jeremy Rivard, PMP

Jeremy Rivard, PMP

Project & Program Delivery · Technology & Transformation · People & Communication

I bring structure to complex work by connecting people, technology and delivery by using responsible AI where it improves speed, insight and decision-making without replacing human judgment.



ABOUT

What Drives Me

"I do not accept 'that's just how it is' when something can be made clearer, fairer, safer, or more effective."

I've spent my career leading — retail operations across multiple locations, technology implementations, community programs — and the constant across every one of them has been people. I build the trust and structure that let teams and clients move from uncertainty to action, regardless of industry.An early experience at a startup incubator in Sweden taught me that great outcomes come from getting the right people around a shared purpose.That's carried through every role since: the relationships I build with teams and clients tend to outlast the project itself.


HOW I WORK

I bring structure to complex work by connecting delivery, technology and people with responsible AI accelerating the work where it adds real value.

Jeremy Rivard, PMP

EXPERIENCE

Different environments. Consistent approach. Measurable results.My career spans more than two decades of operational leadership, customer relationships, and organizational delivery, with recent years focused on SaaS, digital transformation, and modern project practices.Across industries, the challenge is often similar: competing priorities, disconnected information, unclear ownership, or technology that hasn't yet delivered its promised value.My work is to make complicated things make sense—and turn that clarity into action.The examples below demonstrate how I approach those challenges: understanding the people and systems involved, identifying what is preventing progress, and implementing practical improvements that create lasting value.

Selected Work and Impact

Different environments. Consistent approach. Measurable results.

Philanthropy Technology · Project Delivery

Removing approval bottlenecks

2 weeks → 2 days
Customer approval cycle

Redesigned Salesforce implementation approvals through a customer-led Azure DevOps workflow, improving visibility, decision-making, and sprint readiness.

InsurTech SaaS · Technology

Making complex SaaS usable

~50 clients
Client organizations supported

Configured customer-specific insurance SaaS environments, automated communications, and preferences while coordinating integrations, technical teams, and customer adoption.

Community Impact / Nonprofit · Transformation

Turning information into action

3–4 days → ~1 hour
Selected reporting workflows

Improved donor intelligence and reporting workflows across fundraising and operational teams, turning fragmented information into faster, more useful decisions.

Luxury Retail · Leadership

Leading operations at scale

100+ people
Regional workforce responsibilities

Led multi-site operations, developed managers, and supported enterprise systems adoption while connecting workforce decisions with operational and financial performance.

CONTACT

Let’s Make Something Work Better

I’m always glad to connect with people working through complex delivery, organizational change, community impact or the responsible use of AI.

© 2026 Jeremy Rivard Consulting